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Shipping & Returns

Shipping Policy

  • Free delivery on all orders above Rs. 499.

  • Orders will be dispatched in 1-2 working days.

  • Delivery time will vary based on location.

  • Kindly check product description for size and colour before placing order to avoid the hassles of exchange and return. You can call us on +91 9513825760 for guidance and we’ll be happy to assist you.

  • We are not responsible for incorrect addresses given or refused/unclaimed shipments.

Cancellations

  • Cancellations can be made before the order is dispatched. You can make a cancellation by emailing us at hello@houseforpaws.com

Return & Exchange Policy

  • We ensure that we deliver the right products that are packaged properly. However, in case we’ve overlooked a damaged product or shipped the wrong item, we’d be happy to exchange it. Please get in touch with us at hello@houseforpaws.com within 48 hours of delivery so that we can assist you.

  • All requests for return or exchange should be raised within 5 days of delivery. After which no such requests will be entertained.

  • All exchanges and returns are subject to inspection at our end. Returns and exchanges will not be accepted if the product is used or altered, damaged by customer or if product is missing original packaging, price tag, label or accessories.

  • Unfortunately, no returns and exchanges can be accepted on items including beds, crates, toys, edible and perishable items like food, treats etc and all purchases made during clearance or sale. These items are considered final sale.

  • For any quality issues of products, the particular brand shall be responsible unless the quality of packaging or shipping is in question.

  • Refunds will be made only if the ordered product, variant or size is not available. All refunds will be in the form of store credit, valid for two months.